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For On-Campus Police Emergency: Dial 8000

The Appalachian State University campus is currently operating under NORMAL conditions.

Emergency Operations Plan

13.0 Responsibilities

13.1 Chancellor and the Executive Group

  1. Maintain availability through redundant communication mediums.
  2. Provide representative for press conferences.
  3. Plan for University continuity and major operations to recover.
  4. Coordinate with the University of North Carolina General Administration.
  5. Ensure that emergency financial resources are available.
  6. Declare a State of Emergency if necessary.

13.2 Emergency Operations Center Group

  1. Chancellor's Office
    1. Provide continual information from the field or Emergency Operations Center to the Executive Group.
    2. Serve as the primary liaison during Emergency Operations Center activation with the Executive Group.
  2. Academic Affairs
    1. Oversee Emergency Function 13 (Technology Systems).
    2. Ensure all faculty are made aware of situation and provided timely instructions pertaining to needs, tasks, and direction.
    3. Collect information from faculty pertaining to facility damages, and other pertinent emergency information.
    4. Provide personnel where required (Military Science) for assistance with response and recovery operations.
    5. Coordinate with Institutional Research and Planning to determine where classes may be relocated.6. Coordinate with Summer Camps and Conferences to provide resources if the incident is during the summer months.
  3. Business Affairs
    1. Oversee Emergency Function 1 (Parking & Transportation), Emergency Function 2 (Communications), Emergency Function 4 (Emergency Support Services), Emergency Function 7 (Resource Management), Emergency Function 11 (Hazardous Materials), Emergency Function 12 (Food & Water), and Emergency Function 16 (Damage Assessment and Recovery).
    2. Provide system for resource tracking, procurement and accountability of all items necessary to fulfill the response and recovery.
    3. Provide representative in the Watauga County Emergency Operations Center if necessary.
  4. Student Development
    1. Oversee Emergency Function 6 (Mass Care and Sheltering), Emergency Function 8 (Health and Medical Services), Emergency Function 9 (Mental Health Services) , and Emergency Function 10 (Volunteer Coordination).
    2. Establish methods to provide information to parents and students such as hotlines, family reception centers, etc.
    3. Coordinate with external agencies (i.e., American Red Cross) to support sheltering operations.
    4. Ensure the timely notification of parents and relatives of a serious injury via such methods as a hotline or information kiosk.
    5. Coordinate with Business Affairs to provide facility support to increase sheltering or clinic needs.
  5. Advancement (Public Affairs)
    1. Manage Emergency Function 15 (Public Information).
    2. Gather information from the field or Emergency Operations Center and coordinate with the Executive Group to release information.
    3. Establish Joint Information Center (JIC) if required to facilitate media releases and conferences.
    4. Provide information to the EOC or Incident Commander regarding community events scheduled on campus.
    5. Establish a schedule for regular media releases and conferences.
    6. Maintain personnel to update emergency website at the request of the Incident Commander or Emergency Operations Center.
    7. Activate the Emergency Communications Plan.
  6. Human Resources
    1. Assist with the oversight of Emergency Function 7 (Resource Management), Emergency Function 10 (Volunteer Coordination), and Emergency Function 15 (Public Information).
    2. Serve as the Resource Unit Leader to track and account for all personnel involved in the response and recovery.
    3. Provide documentation in regards to personnel.
    4. Maintain sign-in sheets and regularly gather information from all departments in regards to personnel staffing, and anticipated needs.
    5. Establish staffing plan based on anticipated need and operational periods (typically 12 hours) for 24 hour operations.
  7. Athletics
    1. Activate if incident occurs during an athletic event, or the incident may affect athletic events.
    2. Provide information to the Emergency Operations Center and coordinate all Athletic Department resources, including facilities.
  8. External Agencies
    1. Serve as a liaison between agency and Appalachian State University.
    2. Provide timely situation reports to the University.
    3. Provide additional resource needs to the University.
    4. Notify the University of all mutual-aid resources that are not members of the agency.

13.3 Director of University Police

  1. Oversee Emergency Function 14 (Law Enforcement), and assist with the oversight of Emergency Function 5 (Emergency Management), Emergency Function 4 (Emergency Support Services), and Emergency Function 16 (Damage Assessment and Recovery).
  2. Provide initial notification via text, voice, and e-mail alerts to the University.
  3. Notify Public Affairs to update emergency website.
  4. Notify the Chancellor and subsequently, the Executive Group.
  5. Assist in the set-up of the Emergency Operations Center.
  6. Identify University Police personnel that will work in the Emergency Operations Center.
  7. Provide security for the Emergency Operations Center.

13.4 University Emergency Management Coordinator

  1. Oversee Emergency Function 5 (Emergency Management), and Emergency Function 16(Damage Assessment and Recovery).
  2. Set-up the Emergency Operations Center and identify initial staffing requirements until the Executive Group activates the Emergency Operations Center Group.
  3. Serve as the manager of the Emergency Operations Center.
  4. Serve as the Planning Section Chief and produce an Incident Action Plan and regular Situation Reports.
  5. Coordinate with external emergency services agencies, including but not limited to local Fire Department, EMS, etc.
  6. Make notifications in the absence of the University Police Director.
  7. Coordinate with the Watauga County Emergency Operations Center, North Carolina Emergency Management, and the Federal Emergency Management Agency to provide timely response and effective recovery and reimbursement if applicable.
  8. Serve as the custodian of the Base Plan.

13.5 Operations Group

  1. Information Technology Services
    1. Manage Emergency Function 13 (Technology Systems).
    2. Ensure the timely procurement of additional technology resources.
    3. Provide redundant power and servers for all critical information, including the emergency website and University e-mail.
  2. Centrex
    1. Manage Emergency Function 2 (Communications).
    2. Provide communication plans and provide redundant means for communications.
  3. Convocation Center
    1. Support Emergency Function 6 (Mass Care and Sheltering).
    2. Serve as the shelter or clinic shelter manager.
    3. Call-back personnel and set-up shelter or clinic in accordance with department plans at the request of the Emergency Operations Center or Incident Commander.
    4. Notify the EOC of additional needs such as cots, food, showers, etc.
    5. Maintain accountability of all expenses, including personnel.
  4. Conferences & Institutes
    1. If event affects conferences and institutes, serve as liaison between the Emergency Operations Center or Incident Commander and conference attendees and staff.
    2. Notify the Emergency Operations Center or Incident Commander of all resource needs, including transportation, food, and lodging for attendees if required.
  5. Counseling Center
    1. Manage Emergency Function 9 (Mental Health Services).
    2. Establish inventory of additional mental health personnel, i.e., American Red Cross, etc.
    3. Maintain log of all major actions and services.
    4. Coordinate all mental health services students.
  6. Counseling for Faculty and Staff
    1. Support Emergency Function 9 (Mental Health Services).
    2. Coordinate all mental health services for faculty and staff, provide support to the Counseling Center for student needs, if required.
  7. Food Services
    1. Manage Emergency Function 12 (Food and Water)
    2. Consider all food service tasks a critical operation.
    3. Establish feeding plan and provide food and water for all faculty, staff, and students, in addition to logistics feeding for all responders.
    4. Maintain staffing in the AppCardOffice to provide identification and card services.
    5. Prepare to establish mobile stations for AppCardreaders.
    6. Maintain an accurate account of all expenses, including personnel.
  8. Health Services
    1. Manage Emergency Function 8 (Health and Medical Services).
    2. Coordinate with outside facilities if the Health Services clinic will not handle increased patients.
    3. Notify the Emergency Operations Center or Incident Commander of need for external resource or caches of pharmaceuticals, such as the Strategic National Stockpile (SNS).
    4. Immediately notify the Emergency Operations Center or Incident Commander of any trends that may be indicative of a communicable disease or pandemic situation.
    5. Serve as a technical specialist if requested.
  9. Housing and Residence Life
    1. Manage Emergency Function 6 (Mass Care and Sheltering).
    2. Determine the number of persons that will require sheltering and activate facilities as required.
    3. Provide accountability for all students in housing and disseminate information through the residence hall staff.
  10. Housing Operations
    1. Support Emergency Function 6 (Mass Care and Sheltering) and Emergency Function 15 (Damage Assessment and Recovery).
    2. Perform damage assessments of all residence halls in a timely manner.
    3. Assist with the relocation of students to other residential facilities.
  11. Materials Management
    1. Manage Emergency Function 7 (Resource Management).
    2. Ensure timely procurement of all additional resources necessary to perform response and recovery.
    3. Provide regular situation reports to the Executive Group and Emergency Operations Center.
  12. New River Light and Power
    1. Support Emergency Function 3 (Public Works and Utilities).
    2. Establish prioritized list, in conjunction with the Physical Plant to restore power.
    3. Provide technical expertise and communication within the Emergency Operations Center in the event of a major power failure.
    4. Provide regular situation reports to the Incident Commander or Emergency Operations Center.
  13. Parking and Traffic
    1. Manage Emergency Function 1 (Parking and Transportation).
    2. Plan for evacuation of the entire campus and provide suggested routes based on the specific incident.
    3. Establish vehicle and resource staging areas and account for all arriving resources at the staging areas.
    4. Plan for Rivers Street and Hardin Street areas as primary staging areas if available.
    5. Coordinate with area officials and consult with state agencies to plan evacuation routes, if needed.
  14. Physical Plant
    1. Manage Emergency Function 3 (Public Works and Utilities).
    2. Physical Plant resources and personnel will be requested for numerous tasks and functions, provide resources as available and notify the Emergency Operations Center of external needs.
    3. Acquire external resources required to fulfill emergency operations.
    4. Protect and restore critical infrastructure, and prioritize services.
    5. Assist with damage assessments.
  15. Military Science
    1. Provide personnel to assist with Emergency Functions as requested.
    2. Serve as liaison with military resources.
  16. Registrar's Office
    1. Provide personnel and student information as requested.
    2. Assist with Emergency Function 6 (Mass Care and Sheltering), and Emergency Function 10 (Volunteer Coordination).
  17. Safety and Worker's Compensation Office
    1. Manage Emergency Function 4 (Emergency Support Services), and Emergency Function 11 (Hazardous Materials).
    2. Serve as Safety Officer for the incident.
    3. Provide liaison service with the North Carolina Department of Insurance in regards to facility inspections necessary to inhabit damaged structures.
    4. Maintain log of all accidents to personnel incurred due to the emergency or disaster. Facilitate Worker's Compensation, and other injury treatment procedures with area medical providers, as needed.
    5. Publish a regular safety message throughout the incident.
    6. Provide directions for personnel that require medical attention.
    7. Procure additional personal protective equipment necessary to respond and recover.
  18. Student Union
    1. Manage Emergency Function 10 (Volunteer Coordination).
    2. Establish Volunteer Reception Centers at Legends or the Student Union.
    3. Advertise need for volunteers and track all volunteers, including credentials (i.e., First-Aid, EMT, etc.) as they sign-in.
    4. Report all volunteer resources and provide direction after task is assigned by the Incident Commander or Emergency Operations Center.
    5. Provide general area for uncommitted volunteers to stage until assigned.
    6. Document all volunteers, as well as their assignments.
    7. Assist University Recreation, Holmes Center, and Camp Broadstone officials with providing additional shelter areas if needed.
  19. University Police (Communications Division)
    1. Maintain log of major actions.
    2. Support Emergency Function 2 (Communications).
    3. Coordinate the radio communications plan and ensure continuity.